Community Everywhere26.08.28

**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!**

*Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.*

Take a modern approach to workforce management!

The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management.

Are your agents engaged in the scheduling process?

Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved.

Within the app, agents can...

- Receive notifications
- View their schedule
- Request time off
- Check memos
- Mark as late
- Take sick leave

The app also provides supervisors with a unique experience where they can...

- View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data)
- Alter attendance records (check people in, mark as late or absent)
- View adherence information (see which agents are in adherence or not)
- See today’s schedule and shifts for each agent
- Review and approve pending time off requests
- View recent notifications from the software
- Send a message to a colleague or group
- View team memos and create/view news
- Approve or deny photo change requests

Download the app today and join your team!

Version History Various bug fixes 26.08.28 Aug 28 Various bug fixes 26.08.14 Aug 18 Updated to support CommunityWFM 26.01 5.2 May 1 Minor bug fixes 5.01 09/12/2025 Adds support for CommunityWFM server release 25.03.
Adds SAML2/OATH support when connected to CommunityWFM server release 25.03. 5.0 09/03/2025 Various bug fixes and performance enhancements 4.02 03/25/2025 Minor bug fixes 4.01 10/22/2024 • Performance optimizations
• UI enhancements
• Multiple bug fixes 4.00 10/18/2024 Added language support for French Canadian, Portuguese, and Spanish.
Various bug fixes. 3.02 09/30/2023 Fixed a bug with the Dark Theme causing some items to be the wrong colors.
Added a filter on the Team Adherence page to show the device states.
Added a filter on the Team Adherence page to suppress the agents who do not have schedule. 3.01 09/01/2022 Agents
-Added Agent Adherence Summary to the dashboard
-Added a Devices page to edit what configured devices you have
Supervisor View (New)
-Supervisor dashboard
-Send a message to your agents
-View your notifications
-Check in agents using the Arrival/Attendance page
-View your teams adherence
-View your memos
-Approve or Disapprove agent photos in the photo queue
-Devices page to edit what configured devices you have 3.0 08/27/2022 Minor fixes for the new Time Off functionality 2.0.2 12/09/2021 Fixed issues with submitting time off 2.0.1 12/01/2021 New look and feel to better match our desktop product. 2.0.0 09/10/2021 • Fixed a bug that was preventing some users from receiving push notifications.
• Fixed a bug that was preventing the schedule to display in Spanish. 1.6.3 04/07/2021 • Updated to mobile push notification provider
• Request Time off time and date spin controls updated to work with Apple iOS version 14.0.1 and higher
• Modern popup and alert messages 1.6.2 12/05/2020 Fixed a bug that was causing the agent image to not appear. 1.6.1 11/22/2019 Fixed a bug in the schedule where it was highlighting the wrong day.
Fixed a bug in the Time Off Request where it was not using the servers default start and end time. 1.6.0 11/20/2019 -Added support for dark mode
-Added support for Spanish
-Fixed an issue with scrolling on the New Time Off Request page 1.5.9 10/18/2019 Updated the user interface to make it even easier to use.
Added in some features to support our upcoming new desktop version. 1.5.8 08/20/2019 Fixed a bug in the schedule that was making the first day of the week not show up properly. 1.5.7 06/18/2019 Fixed an error in displaying schedules where meetings were not displaying all the time.
Added support for upcoming server versions.
Minor UI improvements. 1.5.6 03/20/2019 Fixed a bug that was preventing some users from seeing their notifications. 1.5.5 01/18/2019 Added a feature to enable background fetch for notifications. 1.5.4 01/17/2019 Updated the Cancel buttons to take you back to the Dashboard page. 1.5.3 12/08/2018